Load to Ride provides a comprehensive set of tools to ensure you have the information you need and resources you can count on.

Rates

Load to Ride is the top provider of national and regional load-to-deliver, LTL and truckload services, and we also have flexible, customer-specific rates that our competitors can’t beat. We want our high quality services to be fair and affordable, which is why our customers keep coming back.

Trace

What, where and when. These are three questions Load to Ride can easily answer with our refined tracing methods available during each step of the shipping process. Easily accessible from your phone or computer, your mind will be at ease with our reliable tracing updates.

Pick-Up

We come to you at your convenience. There’s no need to overload your already busy schedule. Choose the day and time and Load to Ride Transportation will be there to pick-up, and deliver directly to your customers.

Transit Times

In this age of fast-paced business, it’s important to deliver rapidly. Load to Ride offers the fastest transit times and spot-rate method. If you have a critical shipment that needs to get there even faster, we even have same day delivery with our professional expedited services.

Forms

Load to Ride Transportation is committed to being your resource for easy transportation. Our most requested, editable forms can be completed and printed online, or save them to your computer for future reference. We make freight services stress-free and easy.

Reports

Because we understand that information is power, and power is success, our reporting system gives you the capability to analyze your freight data so you can identify factors affecting your shipping costs, allowing you to utilize cost saving methods.

Q&A

How do I contact Customer Service?

Contact us by phone at 1-720-277-0030, or via email at custsvcs@ltrtransportation.com.

Who do I contact about technical issues with the ltrtransportation.com web site?

If you don’t see your problem addressed below, please email us at custsvcs@ltrtransportation.com for assistance between 8:00 AM – 5:00 PM EST Monday through Friday. If you need immediate assistance, call 1-720-277-0030.

I've forgotten my password.

If you know your username, and your email address has not changed, visit our Forgot Password page http://www.onestopfreightways.com/customer-login/ to have your password emailed to your registered email address.

If your email address has changed since you registered, please contact LTR Transportation Services at 1-720-277-0030. For security reasons, we are unable to e-mail login information to a non-registered email address.

I've forgotten my username.

Contact Load to Ride Transportation at 1-720-277-0030. For security reasons, we are unable to send login information to a non-registered email address.

How do I change my password?

Contact Load to Ride Transportation at 1-720-277-0030. For security reasons, we are unable to change passwords by email.

What is an NMFC class, and how do I know which one to use?

NMFC stands for National Motor Freight Classification. These classes are determined by several factors including value, density, and stowability. If you need assistance with finding the NMFC class for your shipment, please contact Load to Ride Transportation at 1-720-277-0030.

How can I change or cancel a Bill of Lading/Pickup I created online?

If the Bill of Lading was created within the last 14 days with our online Bill of Lading utility, and has not yet been assigned to a driver for pickup, you may log onto our Modify or Cancel Bill of Lading page, select the Bill of Lading you wish to modify, and make the changes needed. If the pickup is scheduled for today and does not appear in your list of modifiable Pros, it has already been assigned to a driver. You will need to contact the origin service center for assistance.

If the pickup was created more than 14 days ago please contact Load to Ride Transportation at 1-720-277-0030.

What is an NMFC class, and how do I know which one to use?

NMFC stands for National Motor Freight Classification. These classes are determined by several factors including value, density, and stowability. If you need assistance with finding the NMFC class for your shipment, please contact Load to Ride Transportation at 1-720-277-0030.

Can usernames be shared by more than one person?

Usernames may be shared, but it is not recommended for security reasons.

Can I pay invoices online?

Yes. Once signed in, this option is available under Tools – Payables / Claims then select Pay Invoices Online.

Do I need a different username for each account?

No. Multiple account numbers may be added to your username. Please contact Load to Ride Transportation at 1-720-277-0030 for assistance in having accounts added.

Why am I unable to access an invoice?

You must first select your account number from the drop down box. If you still see no results, either you are not the bill to party or the freight bill has been paid. Also if the freight bill is past due, make sure you selected “past due” as the system defaults to current invoices.

Why can't I view an invoice?

You must have the latest version of Adobe Acrobat Reader installed on your machine. To download a free copy of Adobe Acrobat Reader click here.

What does "your request did not return any results" mean when I search for shipping documents?

We do not have your requested document on file at this time. Proof of delivery (delivery receipt) may not be available for viewing online until the day following delivery.

Why am I getting a "not authorized" message when trying to view a proof of delivery?

It is possible that you are not the bill-to party on the shipment. If you are the bill-to party, or handle payment for another company, please contact Load to Ride Transportation at 1-720-277-0030.

I can see my documents, but why can't I print?

This problem occurs when a Tiff viewer program or browser plug in is not capable of printing. Please refer to your Tiff viewer’s documentation to determine whether is has print capability.

Got more questions?

Please contact us and we are more than happy to answer them!